We take your privacy seriously and are committed to protecting your personal information. We aim to be clear and open about our data and security practices.
Where we ask you to provide us with any information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement, and in line with the General Data Protection Regulation (GDPR) 2018.
What information do we collect about you?
We collect information about you when you fill in an online form to:
Sign up for email updates
Complete surveys or provide feedback
This information may include:
Name, role and organisation
Contact details including email address
Basic information about your company (e.g. registration number)
Demographic information such as postcode and interests
We collect material that you proactively post or contribute to our social media sites (e.g. Twitter and Facebook) and any correspondence you have with us.
We also collect information on your website usage through cookies, if your browser accepts them.
When you contact us by email, letter or on the phone, we may also record this information on our customer relationship management system to help us process your request efficiently.
How do we use your information?
We collect information about you to manage your account, process your order or fulfil any contract we have with you.
We use information collected from your website visits to personalise your future visits and to improve the experience we provide to our online users.
We also use your information to help us develop products and services that you need, and where we have a lawful basis and permission to contact you, we may use it to help us send you relevant and timely information about the help and support that we offer.
Where do we store your information?
Online forms: the forms on our website are built using a platform hosted in the US, so the information you provide to us is initially stored there. The contract we have with this provider ensures their practices comply with the EU’s General Data Protection Regulation 2018 and we regularly delete data from this system.
In the longer term your data is stored in our customer relationship management system, which is hosted on a secure server in the EU.
Security and encryption
We take great care to ensure that our websites operate at the highest security levels and that our suppliers are committed to best practice in digital security. However, the security of data transmission via the Internet can never be 100% guaranteed, and data transmission is at your own risk.
What are cookies and how do we use them?
Our cookies record things like whether you are currently logged into your website account, to ensure you’re given the right access on each page. They ensure the display settings you’ve previously selected (for example, preferred language) – or the settings associated with your account permissions – are activated correctly.
Third party cookies
Some of the services on our websites, such as sharing functions from Facebook, Twitter or LinkedIn, may also place cookies on your computer. We do not take responsibility for third party cookies.
Yes, you can use your browser settings to disable cookies. Different browsers offer different levels of control – for example you may be able to accept certain cookies and reject others, such as third party cookies.
You can delete the cookies stored on your computer at any time.
For further information about cookies, you can visit or www.allaboutcookies.org
How long do we keep your information?
We do not keep your information for longer than necessary. We keep financial information for seven years due to legal requirements, and we delete all other personal information from our customer relationship management system if we have had no contact with you for three years.
If you have purchased a product or service from EBE or have opted-in to hear about EBE’s products and services, we will send you information which may be of interest to you.
You have a right to stop us from contacting you for marketing purposes at any time. All our marketing emails contain unsubscribe links. You can also contact us at any time to request a change to your marketing preferences.
Access to your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, you can:
We will not charge you for this service unless the request is ‘manifestly unfounded or excessive or repetitive’.
Keeping your information up to date
We want to make sure that any personal information we hold about you is accurate and up to date. Please contact us to correct or remove information you think is inaccurate.
Sharing your information with other organisations
EBE will not sell your information to any third party. We may share your information with third parties where we have legal duty to do so or to provide you with a service you have asked for. For example, we may use a third party supplier to dispatch publications you may download or buy on our website, and we may use secure third party partners to process financial transactions. We have contracts in place with all third party suppliers to ensure they are obligated to treat our customers’ personal data in compliance with the General Data Protection Regulation 2018.